Warranty & Returns
Doorlocks&more.com is commitment to transparent pricing extends to our shipping policy. Because of our volume, we are able to provide FREE shipping all of our wood and fiberglass products within the continental United States, as well as competitive flat rate shipping on our iron products and shipping to Hawaii, Alaska, Mexico, the Caribbean and beyond. We ship all orders within two to three business days, leaving our warehouse in Ontario California.
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Our warranty policy is as simple as 1, 5, & 10.
• 1 year on all of our wood doors,
• 5 years on all of our fiberglass doors, and
• 10 years on all of our iron doors.
If a door has a manufacturing issue, we will pay in full for repairs or simply send you a brand new replacement. We take pride in keeping our customers happy.
(LIFETIME WARRANTY ON ALL DOOR LOCK SETS)
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All damage must be reported within seven days of receipt of product and prior to the installation of the door. Damage reported after installation may not be covered under warranty.
Custom orders are non-returnable/cancelable.
Returns of undamaged doors will be accepted within 30 days. A 20% restocking fee will be applied.
Privacy
DoorLocks&more.com is committed to maintaining our customer relationship with trust. The information provided to our company is highly confidential and it is only used for the process of establishing a merchant account. The information provided from our users is secured and will never be shared with other parties.
What information do we collect? What do we do with it?
DoorLocks&more.com collects information from our users at several different points on our website in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card is kept for internal use only. Your name, shipping address and phone number is provided to the delivery services we use.
We may also use the information you provide to respond to your requests for additional information and new services, or to notify you of any important changes to our website.
When you signed up for our services, you may have decided to receive promotional or any other types of emails from us.
What Are Cookies?
"Cookies" are text-only string of information that a website transfers to cookie file of the browser on your computer’s hard disk. We use cookies to store items in your shopping cart between visits, but we do not use cookies to identify you. Most major websites accept cookies, but you can decide to accept or decline cookies by modifying the settings in your browser. However, even without cookies, you can still place items in your shopping cart and purchase them.
Will Doorlocks&more.com reveal the information it collects to outside parties?
Doorlocks&more.com respects your privacy and values your trust. We use the information we collect on the site to make your shopping at Doorlocks&more.com as simple as possible. We do not sell, trade or rent personally identifiable information about our users to other parties.